Privacy Policy
1. INTRODUCTION
1. Welcome to Gro! Protecting your privacy is a top priority for us.
2. We are committed to respecting your privacy rights and complying with the Privacy Act 1988 (Cth) (Privacy Act). Under this Act, the Australian Privacy Principles (APPs) govern how organisations manage personal information, such as collection, use, disclosure, quality, and security. We also adhere to any relevant health privacy regulations under State legislation.
3. This policy clarifies the nature of the information we collect, the reasons for collecting it, and how you can control, modify, and delete the information we maintain.
4. Gro International Oceania Pty Ltd (ACN: 668 651 796) (Gro Clinics, we, us, our) operates as an omnichannel hair restoration provider through our clinics and online platform.
5. At Gro Clinics, we:
a. compile and link information about different aspects relating to hair loss and its impact on people; and
b. facilitate private consultations between our clients and:
i. certified Australian medical and health professionals, such as doctors and nurses (Practitioners);
ii. trained personnel, like Hair Growth Advisors (Personnel); and
iii. other accredited Australian health service providers, like pathology labs and pharmacies (Partner Providers), collectively referred to as Partners.
(collectively Associates)
6. This Privacy Policy offers a comprehensive understanding of how we handle your personal data, which refers to any information or opinion about you, whether factual or not, that identifies you or can be used to identify you.
7. Please take some time to familiarise yourself with our Privacy Policy, which includes details about the personal data we gather either via our website at www.groclinics.com.au (Website) or through your utilisation of our services.
2. COLLECTION OF YOUR PERSONAL DATA
1. We ensure the collection and storage of your personal data is carried out fairly, lawfully, and discreetly.
2. Whenever feasible, we will gather your personal data directly from you.
3. We directly obtain your personal data when you:
1. Subscribe to our content via the Website;
2. Make an inquiry or purchase related to our offerings on our Website;
3. Engage in an online discussion with one of our Partners via the Website;
4. Reach out to us by phone;
5. Engage in correspondence with us, such as when you fill out our online surveys, communicate through our Website, or via emails;
6. Share your personal details on any mobile apps we operate;
7. Complete any feedback or market analysis survey; and/or
8. Participate in any of our services.
4. Additionally, we may collect your personal information from:
1. Our subsidiaries or other related companies for service provision;
2. Our Associates who collaborate in delivering services to you;
3. Publicly accessible sources and third parties like vendors, recruitment agencies, contractors, our clientele, and business collaborators;
4. Government databases like Medicare, the My Health Record system, or other relevant government entities connected to our service provision; and
5. All other stakeholders that assist in our service delivery to you.
5. If we obtain personal data about you from a third-party entity, we will, when suitable, ask that entity to notify you about our possession of your data, the purposes for its use and disclosure, and provide means for you to access and amend that data.
3. NATURE OF THE PERSONAL DATA WE COLLECT
1. We collect varied personal data including your name, postal address, email, contact numbers, birth date, driver’s license specifics, Medicare details, billing details, device ID, IP address, website interaction data, detailed services and Partners you have made inquiries about, written approvals related to our services, and, if relevant, job-related information.
2. We only accumulate health-related data with your consent and as per the Privacy Act. This may include your medical history, Medicare number, Individual Healthcare Identifier (IHI) number, physical attributes, medical symptoms, future health objectives, medical records and prescriptions, and other health or sensitive data necessary for our services.
3. In cases where you choose not to share your personal data with us, we may be unable to deliver the desired products or services.
4. REASONS FOR HANDLING YOUR PERSONAL DATA
1. Our objectives for collecting, holding, using, and disclosing personal data are to:
1. Provide our products and services;
2. Enable payment processing through third parties;
3. Communicate regarding our services;
4. Send announcements, updates, alerts, and information;
5. Offer marketing and promotional details;
6. Improve user experience and product/service development;
7. Comply with legal obligations;
8. Address any mergers, acquisitions, restructuring, or similar events;
9. Consider job applications; and
10. Manage our operations effectively.
5. DISCLOSURE OF PERSONAL DATA
1. We reveal personal data in line with the Privacy Act.
2. Specifically, we share personal data for the purposes mentioned in this Privacy Policy with:
1. Practitioners;
2. Personnel;
3. Partner Providers;
4. Contractors, and affiliated companies;
5. Governmental entities when providing health services;
6. Cloud storage providers;
7. Payment system operators (like Shopify or Stripe);
8. Service providers, IT supporters, professional advisors, marketing, and social media collaborators; and
9. In situations when a Partner, based on professional judgment, believes there's a threat to your health or others.
6. ACCESS AND CORRECTION
1. You have the right to access and amend any personal data about you that we possess. Kindly submit a written request, and we will assist as quickly as possible.
2. If we don’t provide the access or corrections you seek, we’ll offer reasons consistent with the Privacy Act.
7. CONCLUSION This Privacy Policy is subject to periodic reviews and revisions. We recommend checking the Website regularly to ensure you're updated on any changes. Contact us directly for any concerns or feedback about this policy.
