Hair loss

+ What is hair made up of?

Hair is made up of Keratin – a fibrous structural protein. Hair also contains natural oils (lipids) and water. These hair “ingredients” are arranged in 3 primary structures: the cuticle (which is the outermost, shingle-like layer); the cortex (the inside of the hair consisting of bundles of protein filaments); and the medulla (a soft spongy-like core in the centre of the cortex)

+ How many hair are there on the human scalp?

What are the 3 growth cycles of hair? The growth cycle of hair consists of 3 stages: Anagen – It is the growing period of a hair follicle that typically lasts about 3 to 5 years. Catagen – At the end of the growth period, hair follicles prepare themselves for the resting phase. This stage of the hair growth cycle usually lasts about 1 to 2 weeks. Telogen – This is the resting period of a hair follicle. It is usually 3 to 4 months in length and at the end of this period older hairs that have finished their life will fall out and newer hairs will begin to grow.

+ What is the average percentage of hair in each growth cycle?

The percentage of hair growth in each cycle is: Telogen: 10 – 15% Anagen: 85 – 90% Catagen: < 1%  

+ How many hairs do we shed on average per day?

On average 100 hairs are physiologically shed on a daily basis throughout the human scalp, at random. Certain common events can alter this shedding. For example, during pregnancy more follicles are maintained in the growing phase and there is less shedding than usual. The Hair cycle is also subject to chronological influences. During the autumn months, it is possible that hair shedding may double, whilst during spring shedding is diminished. Both the duration and the daily growth rate of hair is greater during summer when compared to the winter months

+ What causes hair loss in men?

By far the most common cause of hair loss in men is “Androgenetic Alopecia” also referred to as “male pattern hair loss” or “common” baldness. Androgenic Alopecia is due to the male hormone DHT acting on genetically-susceptible scalp hair follicles that causes them to become progressively smaller and eventually disappear. This process is called “miniaturization.” The other causes can be Stress, scalp bacteria, poor nutrition, hormonal imbalance, injury and high fever (e.g. Malaria). A very popular procedure for men is a receding hairline treatment or redesign.

+ What are the types of Alopecia?

The various types of Alopecia are:

Androgenetic Alopecia
Alopecia Areata
Traction Alopecia
Scarring Alopecia
Triangular Alopecia
Telogen Effluvium
Loose – Anagen Syndrome
What are the causes of hair loss in women? The most common form of hair loss in women, Chronic Telogen Effluvium (long-term diffuse hair loss), is an increase in hair loss and a decrease in hair thickness over a long period of time.  

+ How much does hair grow?

Hair grows approximately 10 – 15cm per year In general, the length of any human beings hair is unlikely to grow more than one meter.

+ Why do people have different types of natural hair colour?

Hair color is the pigmentation of hair follicles due to two types of melanin:

Eumelanin – pigment which gives Black or Brown colour.
Pheomelanin – pigment which gives Red colour to the hair.

+ Why does hair turn grey/white with age?

With the reduction of Eumelanin and Pheomelanin, the melamine that causes pigmentation in hair, hair turns grey. The loss of melamine causes the hair to turn white.

+ Will shaving of hair increase thickness?

Shaving your hair doesn’t increase the thickness or quality of the hair. At first it looks thick, as at the roots, the hair looks denser. As the length grows, it looks the same as before.

+ How many hairs grow out of each follicle?

Each follicle can grow many hairs over a lifetime. On average, each grows a new hair around twenty times.

+ How strong is a human hair?

Hair is strong as a wire of iron. It rips after applying a force equivalent to 60 kg, only after it is stretched for about 70%. A single strand can support 100 grams in weight.

+ Why do women lose a lot of hair after pregnancy?

The massive production of the hormone Estrogen during pregnancy puts hair follicles into their ‘growth phase’. After the birth, the hormonal balance is restored and the hair follicles go into the ‘loss phase’, causing a large number of hairs to fall out at once.

+ Is hair quality and rate of growth the same for everyone?

The hair quality and growth rate highly depends on the race:

African hair grows more slowly and is more fragile than European hair.
Asian hair grows the fastest and has the greatest elasticity.
African and European people are more prone to balding than Asian people.
What is the average number of follicles per sq. cm in adults? The average number of hair follicles per sq. cm. in adults is 20 to 30 yrs – 615/cm2 30 to 50 yrs – 485/cm2 80 to 90 yrs – 435/cm2

+ What is the hair shaft production rate in scalp?

Approximately 85 – 90% of all hairs are in a growing phase at any one time.

+ What are Vellus hairs?

Vellus hairs, also known as “peach fuzz” in the urban dictionary, are fine, short, light-colored or translucent, and non-pigmented hairs that develop from childhood and are found on most areas of the body. Their growth is not, in contrast to terminal hairs, affected or dictated by hormones. Vellus hairs are usually no longer than two millimeters, and their follicles are not associated with sebaceous glands.

Everyday products

+ How long does shipping take?

All orders are sent using express post so you can expect your parcel to arrive within 1-2 business days for metro areas and 1-3 business days for rural areas.

+ Can I track my order?

Once your parcel has been despatched you will receive tracking information from aus post via email and sms.

+ Can I change my shipping address?

If you would like to change your shipping address, you can do so through your account or by contacting the Gro team through one of the support channels.

+ What results can I expect from these products?

The everyday products are designed to keep your hair healthy and strong by providing them with essential nutrients and vitamins. These products are designed to support our Online clinic and Inclinic treatments.

+ Can I refund my order?

If there is an issue with your order or product please contact the Gro support team and we will happily refund your order. Unfortuntely if you have used your products and have a change of thought, we are unable to refund your order as we can not relabel and resell the products after they have been opened.

Online clinic

+ How does it work?

The Gro Online clinic is a facilitation service that connects

+ Do I speak to a real doctor?

Yes - we only work with registered Australian doctors who are experienced hair loss specialists.

+ Is telehealth legal?

Yes - telehealth is legal in Australia and is improving the way patients can access healthcare treatments.

+ Am I guaranteed a prescription?

No - the hair specialist doctor will decide whether or not a treatment is suitable for you.

+ How much does it cost?

Treatments start at $1

+ How long should each package last me?

Each treatment should last 1 month at the recommended dosage. Susbcription repeat every 28 days to ensure you don't run out before your next package.

+ How long do I need to use the treatment?

This is something that you can discuss with the hair specialist doctor during your consultation.

+ How do I make a purchase?

The first step is to book a consultation with a hair specialist doctor to discuss your treatment options. To book a consultation please go through the questionnaire found on the Online clinic page. Once you have had a consultation, if the doctor decides to issue a prescription, the treatment will be added to your cart. You can then login to your account and complete the purchase online.

+ Is Gro a subscription service?

Yes. The Online clinic treatments are all subscriptions to provide a smooth process for you and ensure you don't run out of any products. You can cancel or suspend your susbcription at anytime through your account or by contacting the Gro support team.

+ What if I experience side effects?

If you experience side effects we suggest that you stop taking the treatment and contact the Gro support team as soon as possible.

+ Who makes/sends the products?

All prescription treatments are made and dispensed by a suitable compounding pharmacy. Gro

+ Is my data secure?

Yes absolutely. We are very serious about data security, that's why all of your information is encrypted and only visible to the people who need it like the prescribing doctors and Gro admins.


+ Is there any survival difference between grey and black hair?

No, Both grey and black hair can be transplanted and grow naturally.

+ What cities can I have a procedure done?

Gro Australia currently have the following options available for you across Australia: Brisbane, Sydney, Gold Coast, Melbourne. You can contact any of our clinics by calling 1300 787 563.

+ What is the success rate of Gro procedure?

Success rate of a procedure is subjective figure that most clinics use in their marketing. The problem is that you don't know who and how is success determined. With Gro procedures, we measure survival rates of the transplanted hairs instead of "success rates". Gro consistently delivers between 90% and 97% survival rates. Traditional hair transplants yield survival rates that fluctuate between 50% and 90%.